Careers

Software Consultant

The world’s leading software solutions provider for the publishing industry is looking for Software Consultants to provide implementation planning, strategic consulting, and software training to our clients. A successful candidate will be technically savvy (able to grasp technical concepts of web-based software integration and SaaS products quickly), be an excellent communicator with a customer focus, possess the ability to effectively transfer knowledge, and operate with a sense of urgency.  

Company is based in downtown Fort Lauderdale and is growing. Website for company is www.magazinemanager.com

Responsibilities

  • Consult with clients on effective implementation of Mirabel Technologies software products
  • Configure software to provide the options and features requested; including customized reports and services
  • Train client end-user personnel in utilization of the software product
  • Act as liaison between the client and the Mirabel Technologies technical staff and senior leadership
  • Coordinate installation and training schedules with clients
  • Document, track and monitor problems to ensure timely resolution

Requirements

  • Excellent English verbal and written communication skills
  • 2 -year degree in a technical IT field or equivalent work experience
  • 3-5  years experience in the following job areas
  • Software Trainer face to face and remotely
  • Customer Service representative in a technical related industry
  • Technical support phone hands-on experience with a high level of customer interaction
  • Demonstrated ability to work well with customers and resolve customer issues in a technical support capacity
  • Demonstrated ability to work on one’s own:  self-starter – with little management guidance.  Time management, goal achievement, customer follow-up
  • Organized, self-disciplined with the ability to work in a fast paced, changing environment.

Pluses:

  • Experience conducting onsite training with software clients
  • Hands on experience using “WebEX” or “Go to Meeting”
  • Working knowledge of business-focused software applications (such as web-based CRM systems or SaaS products)
  • Knowledge of experience interacting with publishers and or media professionals
  • Spanish Language proficiency